Understand the AI-powered interview process, call status tracking, and how to access recordings and transcripts.
Once a reference provides their information and consent, Reffem's AI initiates a phone call to conduct the reference interview. Here's what happens:
The reference receives an SMS notification that a reference call is coming. They can accept the call at their convenience, any time of day.
The AI introduces itself, confirms the reference's identity, and reminds them that the call will be recorded. It explains the purpose and expected duration.
The AI asks the prepared reference questions, listens to responses, and asks intelligent follow-up questions based on what the reference says. This creates a natural, conversational flow.
After the call, the recording is transcribed and analyzed by AI to extract key insights, skill assessments, and notable quotes.
Unlike rigid surveys, Reffem's AI adapts in real-time. If a reference gives a vague answer, the AI will probe deeper. If they mention something interesting, it will ask follow-up questions to learn more.
Track the progress of each reference check through these status stages:
Link sent to candidate, awaiting reference submission
Candidate has submitted their references, calls being scheduled
AI calls are being conducted, some references may have completed
All reference calls completed, report is ready for review
Call could not be completed (reference unavailable, technical issue)
Most reference calls last 8-15 minutes, depending on how detailed the reference's responses are and how many follow-up questions are asked.
If a reference doesn't answer, the AI will retry at different times. You can also manually trigger a retry from the dashboard.
Every reference call is recorded and transcribed automatically. This ensures complete transparency and allows you to verify the AI's analysis.
Listen to the full conversation in the in-app audio player. You can also download recordings as MP3 files to share with colleagues or archive.
Read the complete word-for-word transcript of each call. Transcripts are synchronized with timestamps so you can jump to specific moments in the recording.
Recordings and transcripts are stored securely and retained according to your organization's settings and applicable regulations. Typically 1-3 years for compliance purposes.
Reffem handles consent collection and compliance automatically:
SMS Consent
References opt-in to receive text messages before any contact
Call Recording Consent
Explicit consent collected before recording begins
AI Disclosure
References are clearly informed they are speaking with an AI
Opt-Out Support
References can opt-out at any time via SMS or during the call