Reports & Insights

Understanding Reference Reports

Learn how to interpret AI-generated insights, skill assessments, and export comprehensive reports for your hiring decisions.

Report Overview

Once all reference calls are completed, Reffem generates a comprehensive report that synthesizes feedback from multiple references. Each report includes:

Executive Summary

A high-level overview of the candidate based on all reference feedback, highlighting key strengths and potential concerns.

Skill Assessments

Quantified ratings (1-5) for key competencies relevant to the role, based on reference feedback.

Key Quotes

Notable direct quotes from references that provide specific examples and context for the assessments.

Red Flags

Any concerns or potential issues mentioned by references that warrant further investigation.

Skill Assessments

Reffem evaluates candidates across multiple competencies based on reference feedback. Each skill is rated on a 1-5 scale:

Rating Scale

ExceptionalOutstanding performance, consistently exceeds expectations
StrongAbove average, frequently exceeds expectations
CompetentMeets expectations, solid performer
DevelopingRoom for improvement, sometimes meets expectations
Needs WorkBelow expectations, significant improvement needed

Common Assessment Categories

Technical Skills
Communication
Teamwork & Collaboration
Problem Solving
Leadership
Time Management
Attention to Detail
Adaptability
Work Ethic
Cultural Fit

Categories are customized based on the job description and position requirements.

Report Sections in Detail

Strengths

A summary of the candidate's strongest attributes as identified by references. This section highlights what the candidate does exceptionally well and where they would add the most value.

Areas for Improvement

Constructive feedback on where the candidate could grow. This is not necessarily negative - it provides insight into development opportunities and coaching needs.

Work Experience Verification

Confirmation of job titles, dates, and responsibilities as described by the candidate, verified through reference conversations.

Cultural Fit Assessment

Insights into the candidate's work style, values, and how they interact with teams. This helps determine alignment with your organization's culture.

Rehire Recommendation

Whether references would work with or hire this candidate again. This is often the most telling indicator of a reference's true opinion.

Viewing Reports

Access reports from your dashboard by clicking on any completed reference check. The report view includes:

Summary View

AI-synthesized insights and key takeaways

Transcripts

Full conversation text from each reference

Audio Player

Listen to recordings with synchronized transcripts

Exporting Reports

Share reference reports with your hiring team or archive them for your records:

PDF Export

Download a professionally formatted PDF report that includes all insights, assessments, and key quotes. Perfect for sharing with hiring managers or adding to candidate files.

Audio Download

Download MP3 recordings of each reference call. Useful for compliance, archival, or when you want to hear the reference's tone and emphasis directly.

Best Practices for Using Reports

Compare Multiple References

Look for patterns across references. Consistent feedback is more reliable than a single opinion.

Read Key Quotes in Context

Listen to the full conversation around notable quotes to understand the context and tone.

Consider Reference Relationships

A direct manager's feedback may carry different weight than a peer or subordinate's perspective.

Use as One Data Point

Reference checks are valuable but should be combined with interviews, assessments, and other evaluation methods.

More Resources

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