SMS Policy
How Reffem uses SMS messaging to facilitate professional reference checks
Our Messaging Principles
Consent-First
We collect explicit consent from every reference before sending any reference request details. References must opt-in by replying YES before receiving further communications.
Transparent Purpose
Every SMS clearly identifies Reffem as the sender, states the purpose of the message, and provides context about the candidate and position being referenced.
Easy Opt-Out
Every message includes clear instructions to reply STOP at any time to opt out and discontinue all future communications.
How Our SMS Process Works
Candidate Acknowledgment
Before any SMS is sent, candidates must provide their reference's information and confirm that they have informed their reference to expect communication from Reffem.
Candidate attestation:
Consent Collection
Before sending any reference request details, we first send a consent request to the reference. The reference must explicitly opt-in by replying YES to receive further communications.
Consent request message:
"Hello [Reference Name], [Candidate Name] has listed you as a professional reference for a job application. Reffem facilitates AI-powered reference checks on behalf of employers.
Reply YES to consent to receiving reference request details and participate. Reply STOP to opt out. Msg & data rates may apply."
Important: No reference request details or call information will be sent until the reference explicitly replies YES to consent.
Reference Request
After the reference replies YES to consent, they receive the full reference request with details about the candidate, position, and instructions for completing the reference call.
Reference request message (after consent):
"Thank you for agreeing to provide a reference for [Candidate Name] applying for [Position].
Whenever you are available for a brief call (approx. 10 minutes), please call (+1-844-XXX-XXXX). The call will be recorded for quality assurance purposes.
Learn more at reffem.com, reply STOP to opt out."
Reference Control
References maintain full control over their participation at every step. They can choose to call back when convenient, or opt out at any time.
Call Back
References call the provided number at their convenience to complete the reference check. Calls take approximately 10 minutes and are recorded.
Reply "STOP"
References who reply STOP at any point are immediately opted out. No further SMS messages will be sent, and the reference check will be cancelled.
Types of Messages We Send
Consent Request
The first message sent to a reference, asking for their explicit consent to participate. This message identifies Reffem, names the candidate, and requires a YES reply to proceed. No further messages are sent unless consent is given.
Reference Request
Sent only after the reference replies YES to consent. This message provides full details about the position, the callback number, and instructions for completing the reference call.
Follow-Up Message
If a reference call is disconnected or incomplete, we may send a follow-up message asking the reference to call back to complete the reference check.
Support Response
If you reply to any of our messages (other than YES or STOP), you will receive an automated response with support contact information at support@reffem.com.
Opting Out
You can opt out of SMS communications from Reffem at any time by replying STOP to any message. Once you opt out:
- You will receive a confirmation that you have been unsubscribed
- No further SMS messages will be sent to your phone number
- The reference check request will be cancelled
For any questions about our SMS communications, please contact us at support@reffem.com.
Message Frequency & Rates
Message Frequency
References typically receive 2-3 messages per reference check: one consent request, and if consent is given, the reference request details. Follow-ups may be sent for incomplete calls. We do not send marketing messages or recurring promotional content.
Message & Data Rates
Standard message and data rates may apply based on your mobile carrier and plan. Reffem does not charge for SMS messages.
Privacy & Compliance
Our SMS messaging is designed to facilitate legitimate professional reference checks while respecting individual privacy and providing full control over participation.
For Organizations
- Explicit consent collection from references before messaging
- Transparent messaging with sender identification
- Complete audit trail of consent and communications
- Immediate opt-out processing
For References
- Consent required before receiving reference requests
- Full control over participation at every step
- Easy opt-out at any time
- No marketing or promotional messages