An emergency call from an elevator should be answered immediately, in the language the person speaks, by someone who can stay on the line until help arrives.
A multilingual AI answering service for elevator emergency calls. Picks up in under a second, talks to the rider in their language, dispatches the right help on the first try.
From $39/cab/month · Free 90-day pilot · No SLA contract
Two pilot slots open this quarter. We'll reach out within 48 hours.
Today's monitoring centers were built for fire and intrusion alarms. The training, the staffing, the language coverage — none of it was designed for a frightened rider in a stopped cab.
In a sample of 142 emergency calls across six buildings in Chicago, Houston, and Los Angeles, 49% of riders spoke a language other than English. Most common: Spanish, Mandarin, Cantonese, Polish.
Monitoring centers staff for the average and queue the rest. A rider in a stopped cab — no signal, no idea what's happening — experiences thirty seconds as a long time.
When the operator can't communicate, they patch in a translation service. In our sample, only 31% of non-English calls successfully connected to a translator on the first try.
Three decisions: pick up immediately, speak the rider's language, stay on the line until help arrives.
Language detected in the first half-second, before the rider finishes their sentence.
Hello, this is Reffem. I'm here. Are you okay?
Hello, I am Reffem. I'm here. Are you all right?
Good day, this is Reffem. I'm with you. Are you all right?
We replace the part where a person picks up the phone — not the cab safety architecture.
Reffem speaks the rider's language and identifies itself by name and role within the first six seconds, satisfying two-way communication requirements without changing the cab hardware. Status messages every 30 seconds while the rider waits.
Compliant with the 2018 International Building Code update on real-time communication for elevator entrapment. We log every call with timestamps, audio, and transcript — exportable for compliance audits.
Audit window opens June 2026. Until then, we operate to SOC 2 controls and will share the readiness report under NDA with pilot operators on request.
If Reffem cannot resolve a situation — silence beyond 90 seconds, medical distress, or conflict — a human operator is paged in and on the line within 12 seconds. The rider never knows the handoff happened.
Real product, real cabs, real buildings — but early. Two pilot slots open this quarter.
ASME A17.1 fitment, escalation protocols, recording & consent, fail-safe behavior on network loss.
Two banks, six cabs, ten weeks of monitored calls. Median pickup: 0.6s. Zero escalations failed.
Multilingual, multi-tenant operators preferred. Free during pilot. We pay for any cab-side hardware.
Initially: IL, NY, CA, TX, FL. Expanding by jurisdiction approval.
Two pilot slots are open this quarter. Free for 90 days, no SLA contract, full audit log of every call. We'd rather find out together if this is right than ship something that isn't.
Or write us · pilots@reffem.com